Violence in the workplace: a review of prevention techniques developed for the Peaceful Communities Steering Group

Executive summary -- Introduction -- Review of workplace violence prevention techniques. Prevention of physical violence. Screening and selection. Policies and procedures. Environmental approaches. Behavioural and administrative approaches. The "ideal" WPV prevention policy. Zero tolerance policies. Risk assessments. Joint Union/management policies. Employee assistance programs. ASAP program. Staff support groups. Prevention of interpersonal conflict, verbal abuse, and sabotage. Toxic behaviour and sabotage. What is a healthy work environment? Characteristics of a positive work culture. Stress reduction and workplace violence. Organizational support and workplace violence -- Conclusions -- Suggestions for further work -- Bibliography.