Porter, Madeline

This research is a critical analysis of coordinated access as an approach to addressing homelessness focusing on Peterborough, Ontario as a case study. This study is situated in scholarship that explores the presence of strategies of New Public Management in social service and healthcare delivery. Balancing the methods of Smith's (2005) Institutional Ethnography and Bacchi's (2009) What is the Problem Represented to Be approach I investigate the way that Federal, Provincial and Municipal homelessness policies organize themselves as instruments of power and I connect this analysis to the accounts of staff working within the homelessness response system. I discover the frame of vulnerability through which homelessness is addressed to be an individualizing mechanism that facilitates the downloading of responsibility for social welfare to local governments without adequate resources. I argue that the consequence of an under resourced system is that only the most extreme forms of suffering can be addressed, and the tools used to decipher who is most vulnerable do not account for structural inequalities.

Author Keywords: Coordinated Access, Homelessness, Homelessness Policy, Institutional Ethnography, Neoliberalization, New Public Management