Katey, Daniel

While hospitals were seen as high-risk zones during the COVID-19 pandemic, little is known about how older hospital volunteers and volunteer-based programs navigated that period. Using the Peterborough Regional Health Centre (PRHC) in Ontario, Canada as a case study, this thesis research explores the pandemic and post-pandemic challenges of older voluntarism in a regional health care setting. In-depth interviews and focus groups were held with 21 volunteers and two program managers. Data analysis was done thematically using NVivo 15 qualitative analysis software. The findings covered major themes encompassing older volunteers' experiences during and post pandemic, the dynamics of digital technologies adoption in hospital volunteerism, challenges faced by older hospital volunteers and the volunteer program, and long-term measures to sustain hospital volunteer programs post-pandemic. The findings demonstrate that sustaining a robust volunteer program post-pandemic requires recognizing volunteers' contributions while also addressing their evolving (technological) needs, ensuring workplace health and safety, and actively involving volunteers in decision-making.

Author Keywords: COVID-19 pandemic, digital technology, hospitals, Older volunteers, volunteer experiences, volunteer-based program sustainability